From Support Tickets to Building Nubius Solutions: A Journey of Faith, Partnership, and Service
When I look back at our journey in the hosting industry, it’s hard not to smile and be deeply grateful.
Grateful to God for opening doors I didn’t even know existed.
Grateful for the people who have crossed my path.
Grateful for the lessons, the challenges, and the opportunities that have shaped me into who I am today.
This is my story, from my very first support ticket to co-founding Nubius Solutions with my partner and friend, Alex.
Humble Beginnings in Support
I started in the industry as a Technical Support Engineer, helping customers troubleshoot and manage their servers.
The training was simple on paper:
- Week 1: Learn the systems from a customer’s perspective.
- Week 2: Learn the internal systems and how things were done.
By Week 3, I was back home, working remotely since 2013, ready to start solving real customer issues. Except… there was one small twist. My boss, who had personally trained me, went on vacation that week. I hadn’t met my teammates yet. Everyone worked remotely. And suddenly, I was alone, facing real tickets from real customers.
That week was rough. I felt lost. Frustrated.
By Friday, I was asking myself: “What am I doing here?”
But I’m not the type to give up. I’m a proactive, self-learning kind of person. The biggest challenge was that many of the systems were custom-built, and the existing documentation didn’t help much. When my boss returned the following week, he introduced me to the team, gave me a few pointers, and I decided: I’m going to figure this out.
Six months later, I wasn’t just “figuring it out”; I was the top performer in the department, with the highest customer feedback scores and the best numbers for tickets, chats, and calls. The key was simple: I’ve always been good at finding solutions, no matter how complex the problem.
Meeting Alex
Exactly six months into my role, Alex joined the team.
I was on the day shift, he was on nights — with just a bit of overlap.
Alex is one of the most brilliant technical minds I’ve ever met. A genius when it comes to technology, with an unmatched ability to learn and master anything new in no time.
Within six months, we were both top performers. People requested to work with either of us. But while Alex was always drawn to the deepest technical challenges, I was looking toward the business side; improving processes, developing people, building relationships.
That focus led me to my first leadership role as Daytime Supervisor, just a year after joining. Over the next three years, I worked on staff development, setting goals, conducting reviews, and improving customer satisfaction — all while still being the escalation point for the most complex technical issues.
Our First Big Architecture Story
During that time, I worked with Alex to design solutions for customers.
One that stands out was for a small but growing SaaS provider.
They started with just one server — running everything:
Java, database, and web server. As they grew, we separated their application from the database, improving performance immediately. Soon they needed Dev, QA/UAT, and Prod environments, plus high availability (HA) to avoid costly downtime.
We built a solution using:
- HAProxy for load balancing
- Pacemaker + Corosync to manage MySQL failover
- DRBD for file server replication
It worked well for a while. But growth brings new challenges. They expanded to multiple apps, dedicated infrastructure for certain customers, and even MPLS connectivity. MySQL replication started becoming a bottleneck, and downtime risks increased.
Alex stepped in to design a new architecture:
- Percona XtraDB for multi-master replication across regions
- Local application connections for reduced latency
- External global load balancing via Total Uptime for resilience beyond data center limitations
The result? Rock-solid performance with ~99% uptime, able to scale as needed.
Growing Into Leadership
As the company grew, so did our responsibilities.
I became Technical Services Manager and Account Manager, then Senior Sales Operations Manager, and finally Director of Sales and Business Operations.
Alex also advanced — from Technical Support Engineer to Night Shift Supervisor then to NetOps Engineer, then Technical Architect, and eventually CTO.
Together, we handled complex customer challenges and major company projects — from platform migrations to network overhauls. When the owner retired and sold the company, I became Managing Director. We modernized our infrastructure with:
- OnApp to OpenNebula migration
- Core network upgrades
- StorPool storage implementation
- Cloudflare Magic Transit for advanced DDoS mitigation
Why We Started Nubius Solutions
Over time, we began to see a clear gap in the industry. Too many providers were focused on pushing the biggest package they could sell, instead of delivering the right solution for the customer’s real needs.
We knew we wanted something different. We wanted to break away from the rigid corporate mold and create an environment where we could work side by side with our customers, understand their challenges, and adapt quickly to what they actually needed, not what a sales target dictated.
Our vision was to build a company founded on partnership, trust, and genuine care for each client’s success. A place where every project is approached as if it were our own, where companies can transition to the cloud or optimize their infrastructure without wasting resources, and where growth happens gradually, sustainably, and with purpose.
What Drives Us
For us, the real reward has always been hearing:
- “You saved the day.”
- “You made this look easy, and we know it wasn’t.”
- “You always have our back.”
- “I can breathe again, thank you.”
- “You didn’t just fix the problem, you fixed my day.”
- “You stayed with us until it was done, that means everything.”
Or even when the issue was outside our control, being able to guide the customer to the right solution anyway.
Over the years, customers have called us:
- Their extension
- Their NetOps team
- Their trusted engineers
These relationships matter. They last.
Recently, I went through old notes from projects and tickets. I reached out to some former customers and friends. The replies warmed my heart; people remembering how I supported them, even 6–8 years later. That’s the mark I want to leave.
Alex has that same gift, connecting deeply with technical people, loving the challenge, and teaching others. It’s part of the DNA we’re now passing to our growing team at Nubius Solutions.
Looking Ahead
In less than 10 months, Nubius Solutions will celebrate its first anniversary — and what a journey it has been.
I am thankful to God for opening the way.
I am thankful to our customers for trusting us.
I am thankful to every mentor, friend, and co-worker who has shaped this path.
To us, our customers are more than clients; they are partners. We treat their setups as if they were our own and are committed to giving them the best support possible.
As I reflect on this path, from my first uncertain week in support to building Nubius Solutions alongside Alex, I see God’s hand in every step. The challenges, the late nights, the “impossible” projects, and the friendships formed have all shaped the way we work today.
We do not just build systems; we build trust. We do not just solve problems; we walk with our partners through them.
This first chapter has been incredible, and it is only the beginning. My prayer is that we continue to serve with the same heart, dedication, and gratitude that brought us here. Technology will change, businesses will grow, but what will remain is how we made people feel, and that is the legacy we want to leave.
If you have ever worked with us, thank you for being part of our story.
If we have not met yet, I look forward to the day we can build something great together.